Who is the healthcare provider shown in the details of my Exchange overview?

This is the healthcare provider under whose responsibility your data has been requested. This may not always be the healthcare provider with whom you have an appointment. If that is the case, your information was requested as an administrative (support) activity, performed for the physician treating you. For example, your treating physician can have his assistant request your data prior to the consultation. This way doctor has more time for you, because he does not have to request your data during the consultation.

What does 'yes', 'no' or 'partly' in the column 'Success' mean in my tracking overview of exchanged information?

'Yes' means your healthcare provider has successfully requested and received your data through the National Exchange Point.

'Partly' means your healthcare provider has not received your medical data from all healthcare providers you have given your permission to.

'No' means your healthcare provider has not been able to view your data from any of the healthcare providers you have given your permission to.

You can find more information in the 'Details' column. The reasons shown are explained in greater detail below.

Under 'Request'

  • Your healthcare provider is not authorised to request your data. A healthcare provider may only request data through the National Exchange Point if he is in possession of a special card and password. The healthcare provider's specialism determines whether he has access to the National Exchange Point. See 'Security and Privacy' for more information.
  • You have not (yet) given permission for sharing your medical data. If it is necessary for your treatment, your healthcare provider may request your medical data through the National Exchange Point. But if you have not (yet) given permission to your doctor and / or your pharmacy, your healthcare provider will not receive any data. See 'Permission' for more information.
  • Your healthcare provider is not part of the regional partnership. The National Exchange Point is divided into 44 regions. Healthcare providers may only exchange information within those regions. See 'Regionalisation' for more information.
  • There was a technical error. This could, for example, mean the network or information system of one of your healthcare providers was not working properly.

Under 'Transfer'

  • There was a technical error. This could, for example, mean the network or information system of one of your healthcare providers was not working properly.

What do I see on my tracking overview of exchanged information?

In the tracking overview of exchanged information you can see which healthcare providers have looked at your medical data, and when. In the column 'Successful' you can see whether your medical details have been successfully exchanged.

What can I see in the 'Permissions-overview'?

In your Permissions-overview you can see which healthcare providers share information about you with other healthcare providers. You can also see from which date they started sharing your information.

Using Volgjezorg.nl you can only arrange permission for your general practitioner and pharmacies. But on the overview you can also come across other types of healthcare providers to whom you have given permission, either orally or through a consent form. These could be: a medical specialist in a hospital, a psychiatrist in a mental health institution (GGZ), a doctor in an institution for the mentally handicapped, or a specialist in an institution for care, nursing or home care.

What can I see in my Personal Portal on Volgjezorg?

In your Personal Portal, in the Permissions-overview, you can see which healthcare providers you have given permission for sharing your medical data with other healthcare providers.

You can also see who has viewed your medical data in the overview of Exchanged Information.