Frequently Asked Questions

If you Check if you may have made a typo.

If you are not sure how to spell the name, enter the first few letters of the name, and immediately put an * (asterisk) behind it. For example: If you search on 'Jans*', you will also see results for the names 'Jansen', 'Janssens', 'Janssen-de Hoogh'.

If you cannot find your healthcare provider it could be your healthcare provider is known to Volgjezorg under a different name. For example, if several doctors work in a practice. Please contact your healthcare provider yourself, and tell them that you want to arrange permission.

This depends on your healthcare provider.

If you arrange permission online through your Personal Portal, you can enter your e-mail address. You will receive a notification when your healthcare provider has processed your permission.

Sometimes a healthcare provider can not process the permission. For example because your data does not match the data in his system. If that is the case, you will also receive a notification.

If you have given your healthcare provider(s) the consent form yourself, you can ask them whether your permission has been processed. You can also check it yourself. Log in to your Personal Portal and look in the 'Permissions Overview' online.

Are you the legal representative of a client in an institution for the mentally disabled? Then it is also very important to give permission for the eschange of that client's medical data. In addition to the 'Volgjezorg-leaflet', pease also read the appendix 'Toestemming Arts voor Verstandelijk Gehandicapten'.

Arrange permission using one of the following permission forms (both forms are in Dutch:

• Permission form for incapacitated clients
• Permission form for competent clients

No, not through the National Exchange Point. If you have not given permission, your GP and your pharmacists may not share your medical data with other healthcare providers. But sometimes healthcare providers use other (regional) networks to exchange medical data. Ask your GP and pharmacist for more information.

Ask your GP and / or your pharmacies. You can also see a tracking overview on Volgjezorg in your Personal Portal. There you can see which healthcare providers have made your medical records available and which ones have accessed them. Healthcare providers may only make your information available if you have given prior permission.